CUSTOMER
SERVICE
These Terms of Use govern your use of Borbonese websites and mobile applications (together the "Platforms").
The Terms apply to your use of and access to the Platforms including all orders submitted by you for any products or services made available by us for purchase on the Platforms. By accessing the Platforms you acknowledge that you have read, understand, and agree to be unconditionally bound by these Terms and we therefore advise you to read these Terms carefully and to save or print a copy of these Terms for future reference. If you do not agree to these Terms, you must cease using and accessing the Platforms immediately. The Terms may be changed and updated from time to time and any changes will be effective from the publication of the amended Terms on the Platforms.
We may change, withdraw, or suspend access to the Platforms (in whole or part and permanently or temporarily) with or without notice and with no liability to you.
Trademark Notice
In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected Borbonese trademarks or are licensed for use by Borbonese by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any license or right to use any trademark without Borbonese's prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.
Copyright Notice
All content (including Borbonese Materials) on the Platforms are either Copyright © Borbonese or are licensed for use by Borbonese. All rights are reserved.
Linked Websites
The Platforms may include links to other websites or resources ("LINKED WEBSITES"). Burberry has no control over the content of Linked Websites and you agree that, should you access a Linked Website using a link from the the Platforms, Borbonese is not responsible for the availability of the Linked Websites, and is not liable in any way for the content of Linked Websites, including (without limitation) any goods or services available from such Linked Websites, other advertising or content on such Linked Websites or the use that such Linked Websites make of your personal information. Furthermore Borbonese will not be responsible for any offense, damage or loss caused by or connected to the use or reliance on such Linked Websites or the content thereon.
Termination & Suspension
You agree that Borbonese may terminate or suspend your access to and use of the Platforms if Borbonese reasonably believe that you have violated or acted inconsistently with the letter or spirit of these Terms of Use, or violated the rights of Borbonese, their affiliated companies or any third party, with or without notice to you. You agree that Borbonese may modify or discontinue providing any of the Platforms, with or without notice to you. You agree that neither Borbonese nor any affiliate will be liable to you or any third party as a result of such modification or discontinuation.
Applicable Law
These Terms of Use shall be governed by and construed in accordance with the laws of the State of New York, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Terms of Use, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in accordance with said Terms of Use. All legal proceedings arising out of or in connection with these Terms of Use shall be brought solely in the City of New York, State of New York.
General Conditions of Sale
1) Acceptance of the General Conditions of Sale and conclusion of the contract
1.1 The contract stipulated between Borbonese.us (hereinafter referred to as "Borbonese") and the Client (that is the party or individual who makes the purchase on the Website, not attributable to their commercial, business or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by Borbonese. Should the order not be accepted, Borbonese shall in any case provide prompt notification to the Client.
1.2 By placing an order through one of the available methods, according to the order form on the Website (hereinafter referred to as the "Order"), the Client confirms having read all the information provided during the purchase process and confirms full acceptance of these General Conditions (hereinafter referred to as the "Conditions").
1.3 These Conditions may be printed or saved on a durable medium, in accordance with the provisions of Article 12 of Italian Legislative Decree 70/2003 and Article 51 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014.
1.4 Borbonese.us shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. Borbonese.us may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.
2) Purchase method
2.1 The only products offered for sale by Borbonese are those shown on Borbonese's website at the time of placing the Order, as they are described on the relevant information pages.
2.2 However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product's features, possibly differing, for example, in colour and size (in some cases due to the browser and screen used to access the Website and view the images).
2.3 To place an Order, the Client must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask Borbonese, if desired, to send a tax invoice for the purchase, pursuant to Article 22 of Italian Presidential Decree no. 633/1972.
2.4 Correct receipt of the Order shall be confirmed by Borbonese by means of a reply via email sent to the email address indicated by the Client. Said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay.
3) Prices and Payment Methods
3.1 The prices indicated on the Website shall be understood as inclusive of taxes and VAT. Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.
3.2 The following payment methods are accepted:
PayPal
Clients may pay via PayPal in accordance with the specific methods set by the same.
Credit Card
Where products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by FiloBlu.Under no circumstances and at no stage of the transaction shall FiloBlu be able to access the Client's credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by FiloBlu and therefore under no circumstances shall FiloBlu be held liable for any fraudulent and unauthorised use of credit cards by third parties at the time of payment.
Bank Transfer (only for european countires)
In case of purchase with bank transfer, the Client can find the bank coordinate. The goods will be shipped only after the actual receiving of the payment.
4) Prices and Payment Methods
4.1 The products purchased shall be delivered to the address indicated on the Order by the Client within 24-48 hours from FiloBlu having accepted the Order, at the cost specifically indicated on the Website before placing the Order. FiloBlu reserves the right to accept or refuse requests for delivery beyond the territories of Italy or Europe. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.
4.2 With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.
4.3 The lead times for delivery indicated by FiloBlu are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.
4.4 At the time of delivery, the Client shall be required to check:
• that the number of packages delivered corresponds to the number shown on the delivery note.that the packaging is intact, not damaged, or wet or spoiled, including with reference to the
• materials used for sealing (adhesive tape or metallic strapping).
NOTE: It is not possible to request a change or a refund of a customized product, unless the goods are not defective or not in compliance with the order placed (Article 5 paragraph 3 letter c of Legislative Decree No. 185 of 22/05 / 1999).
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.
5) Prices and Payment Methods
5.1 Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.
5.2 In order to exercise the right to cancel set out in the preceding Clause 5.1, the Client shall send notification to Borbonese.us within the time limits indicated to the following email address customerservice@borbonese.us or by means of the form provided for that purpose on the Website. Registered users can access the "Return" section of their user dashboard and manage return requests.
5.3 In the event of cancellation, the Client shall return the products to Borbonese.us at the Client's expense within 14 (fourteen) days of said cancellation.
For all packages sent from USA the shipping address is:
Borbonese.us
331 Cleveland Street, Suite 320.
Clearwater Florida, 33755.
Purchase Method
1) The only products offered for sale by Borbonese are those shown on Borbonese's website at the time of placing the Order, as they are described on the relevant information pages.
2) However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product's features, possibly differing, for example, in color and size (in some cases due to the browser and screen used to access the Website and view the images).
3) To place an Order, the Client must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask Borbonese, if desired, to send a tax invoice for the purchase, pursuant to Article 22 of Italian Presidential Decree no. 633/1972.
4) Correct receipt of the Order shall be confirmed by Borbonese by means of a reply via email sent to the email address indicated by the Client. Said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay.
Prices and Payment Methods
1) The prices indicated on the Website shall be understood as inclusive of taxes and VAT. Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.
2) The following payment methods are accepted:
• PayPal: Clients may pay via PayPal in accordance with the specific methods set by the same.
• Credit Card: Where products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by Borbonese. Under no circumstances and at no stage of the transaction shall Borbonse be able to access the Client's credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by Borbonese and therefore under no circumstances shall Borbonese be held liable for any fraudulent and unauthorized use of credit cards by third parties at the time of payment.
• Bank Transfer (only for european countires): In case of purchase with bank transfer, the Client can find the bank coordinate. The goods will be shipped only after the actual receiving of the payment.
Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products. Borbonese shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. Borbonese may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.
Borbonese stands behind its merchandise with a one-year warranty on products purchased from Borbonese.com or our retail stores. That said, things happen and we are more than happy to handle complimentary repairs for issues resulting from company-acknowledged/approved manufacturing defects within this one-year period. Please note that our repair warranty does not cover general wear and tear, handbag restoration, or defects that happen on merchandise produced over one year ago.
Borbonese stands behind its merchandise with a one-year warranty on products purchased from Borbonese.com or any authorized retail store with proof of purchase. That said, we will kindly accommodate every request that falls within our warranty. Please contact repairs@Borbonese.com with photos of the damage and your order number or proof of purchase to submit your repair request.
borbonese.com & borbonese.us are the only authorized online ecommerce sites for authentic Borbonese products. Any variation of the Borbonese domain name is not affiliated with Borbonese, and the authenticity of the products on such ecommerce site cannot be confirmed. Just because it has the words “Borbonese” in the domain name doesn’t mean you’ll get legitimate Borbonese products or any products at all. If it’s too good to be true, it probably is.Where can you buy authentic Borbonese products? Authentic Borbonese products can be found in our Borbonese retail stores, borbonese.com & borbonese.us, and select department and specialty stores.
All orders are fulfilled by our warehouse, located in “LOCATION" within one or two business days from the date of your order confirmation. Our business days are Monday thru Friday, excluding federal holidays within the United States. All orders received before 12pm EST will be processed same day; any orders placed after 12pm EST will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on or around federal and U.S. holidays.We send your order confirmation email within moments of you placing an order. If you do not receive an order confirmation email within 24 hours of placing your order, please check your spam as it may have been flagged. And if you are still unable to locate your order confirmation, please contact our customer service team to retrieve the order information.
Items indicated as “Final Sale” at the time of purchase are not eligible for return. This applies to all purchases made on Borbonese.com. Any products purchased during a promotional sale event indicated as “Final Sale” are not eligible for return. Any purchases made using a promo code indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Sale offers cannot be combined with other promotions.
If your order was cancelled because the item you selected became unavailable or is out of stock, we will contact you via email within three business days of placing your order. In the case that your order was cancelled in our system due to a risk of fraudulent activity, you’ll be notified by email within three business days. This is strictly for your security and we apologize for any inconvenience. If your order was flagged as fraud in error, please contact your financial institution.
The products purchased are standardly delivered to the address indicated on the Order, by the Client, within 4 to 7 business days from Borbonese having accepted the Order, at the cost specifically indicated on the Website before placing the Order. Borbonse reserves the right to accept or refuse requests for delivery beyond the territories of Italy, Europe and US. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.
The lead times for delivery indicated by Borbonese are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.
At the time of delivery, the Client shall be required to check:
1) that the number of packages delivered corresponds to the number shown on the delivery note.
2) that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.
You should receive your shipment without the need to pay any customs fees.
If you are required to pay any customs fees. Please contact Borbonse Customer Service, and we will resolve the issue for you.
You can track your order with the Borbonese Order Tracker. (Link found in the footer)
Or via your Shipping Confirmation email.
If you need any help with your shipment, please contact Borbonese Customer Service.
CONTACT USYour satisfaction is important to us:
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original Borbonese receipt/invoice or gift receipt.
Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing. Borbonese reserves the right to modify its return and exchange policy at any time.
All orders must be returned within 14 days of delivery, for a full refund. Returned items must be in the exact same condition as they were received. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. Returns that do not meet these requirements are accepted at the discretion of Borbonese. Upon receipt, returns are processed and refunded within 7-10 business days and confirmation will be communicated via email.
Return Process:
• Request return via the Borbonese Returns Center.
• Receive approval from Borbonese Returns Center (within 14 days)
• Pack your item(s)
• Ship your items.
• Borbonese confirms return meets requirements.
• You will be refunded 100% of your purchase price, minus the original shipping, taxes and customs fees.
The original shipping fee is non-refundable. Sale items can not be returned or exchanged. For your convenience, any domestic orders placed on borbonese.us will receive a prepaid UPS shipping return label with your order.
Shipping Address:
Borbonese US 331 Cleveland Street, 320. Clearwater Fl, 33755, USA •
Create Return Request Here
Exchanged items must be returned (Start Return) within 14 days of purchase, in the exact same condition as they were received. Please note that an exchange is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. To accommodate an exchange, the customer will be provided with a store credit, in the full amount of the Returned item, usable for any future Borbonese purchases. (after the returned item is confirmed to be unused and undamaged). Exchanges that do not meet these requirements are accepted at the discretion of Borbonese. Upon receipt, exchanges are processed within 7-10 business days and confirmation will be communicated via email.
Right to Cancel
Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products. Borbonese shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. Borbonese may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.
In the event of cancellation, the Client shall return the products to Borbonese at the Client's expense within 14 (fourteen) days of said cancellation.
The Borbonese US Returns hipping address is: 331 Cleveland Street, Suite 320. Clearwater Florida, 33755.
The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:
• the right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (for eg., accessories, complementary items, etc.);
• in order to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.);
• transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the Client.
• until confirmation of receipt by the warehouse indicated by Borbonese is given, liability for transport shall be borne solely by the Client;
• should the goods be damaged in transit, FiloBlu shall notify the Client, in order that the Client may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the Client, at the same time as cancelling the request for termination;
• Borbonese shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods.
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Customized Products:
It is not possible to request a change or a refund of a customized product, unless the goods are not defective or not in compliance with the order placed (Article 5 paragraph 3 letter c of Legislative Decree No. 185 of 22/05 / 1999).
Borbonese shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. Borbonese may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner. In any case, the Client shall forfeit the right to cancel should Borbonese discover any of the following:
• that the returned product and/or its accessories, and/or its packaging are not intact;
• that the product is without its external package and or the original internal packaging;
• bthat the product is missing some of its integral parts and/or accessories (for eg., fastenings, ties, buckles, etc.).
Should the right to cancel be forfeited, FiloBlu shall arrange to return the purchased product to the sender, debiting the shipping costs from the same and, if already refunded, the price of the product.
Damaged or defective products will be refunded in full, including a refund of the delivery charges. Damaged / Defective items must be returned within 15 days of purchase for a full refund. Upon receipt, returns are processed and refunded within 7-10 business days and confirmation will be communicated via email. Your refund will be credited to your original payment method.
To accommodate items purchased with a Gift Card, the customer will be provided with a store credit (in the form of a gift card), in the full amount of the Returned item, usable for any future Borbonese purchases. (after the returned item is confirmed to be unused and undamaged).
To track the status of your return, refer to your confirmation email.
BORBONESE S.p.A (hereinafter “Borbonese”), is concerned about protecting your personal data and respecting your privacy.
Our duty and your privacy:
This information concerns you if you are already a customer of ours, if you are registered on our site, if you have signed up to our newsletter, or if you are visiting our website.
About us:
As regards the management of your data concerned with registering with the site and the sale of products, the data controllers are Borbonese Tax ID Code/VAT No. 01703261204, with registered offices in Via Privata Cesare Mangili, 2, 20121 Milano MIItalia, and FiloBlu, Tax ID Code and Vat No. 04274870288 with registered offices in Santa Maria di Sala (Ve) Via Caltana 116/c - Italy, which jointly handle your data on the basis of specific agreements about whose essential contents we will gladly provide you with more information, should you require it. As regards the management of your data regarding promotional and marketing activities, the data controller is Borbonese which avails itself of Filoblu as the processor of these operations.
Our responsibility:
If you are already a customer, you are registered with or are simply visiting the www.borbonese.com site, or you have signed up to our newsletter, we inform you that your data will be legitimately processed according to our decisions regarding the procedures and aims of that processing.
Your commitment:
We would only ask you to read this policy carefully in order to be fully informed about how we process your personal data.
When and how we collect your personal data:
As soon as you begin to interact with www.borbonese.com, we start to collect your data. It may be collected through a specific communication from you and also automatically during your use of the website.
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The kind of data we collect:
Contact details:
Your first name and surname, delivery and billing address, telephone number, email address;
Identification data:
Your IP address, your login data, browser type and version, time zone setting, plug-in types, geo-positioning information regarding your probable position, operating system and related versions, etc.
Data relating to the use of www.borbonese.com or .us:
Your browsing path through the website www.borbonese.com or .us (Clickstream analysis), your displaying of products and services, load times and page responsiveness, download errors, browsing time, behavior and other actions, etc.
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And what about sensitive data?
We do not collect any sensitive data that could concern you (i.e. personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or sex life or sexual orientation).
What we collect your data for?
We process your data only for specific purposes and, nevertheless, always when there is a legal basis that will enable us to do so.
Here is why we process your data:
Use of the site and management of services:Your data is processed to allow registration on the Website, access to and supply of the services reserved to users registered on the Website and sending via the Website of a purchase order for the products available on the Website, with the consequent conclusion of the related contract of sale with FiloBlu, including any administrative and accounting formalities. In this case, the legal basis is the contract and the legitimate interest.
Customer support:
Communicating changes to our services, customer support via live chat, phone or email, including the correction of any bugs. In this case, the legal basis is the contract.
Marketing:
Your data is processed in order to send advertising material and newsletters, to provide commercial information by telephone, SMS, email, and also using traditional methods (e.g. sending catalogues by post), about promotional and sales initiatives of Borbonese , to conduct market research and surveys on customer satisfaction. In this case, the legal basis is your consent.
Profiling:
With the sole aim of offering things, as far as possible, in line with your interests, we will perform certain analyses on aggregate data but without conducting any profiling on your specific habits. In this case, the legal basis is legitimate interest. In any case there is absolutely no automatic decision-making process concerning you.
What we mean by legal basis:
Consent: This is the authorization to process your personal data for a specific purpose. You can change your mind whenever you like! You can withdraw your consent at any time, by sending us an email to the following address: privacy@borbonese.us, or by clicking on the opt-out key. If you decide to withdraw your consent and there are no other reasons that authorize us to process your personal data, we will stop processing it. Conversely, if another legal basis were to authorize us, we would continue to process your data, still in compliance with your rights.
Contract:
Processing your data is essential for gathering information prior to a purchase and for the performance of the relevant contract.
Legitimate Interest:
The processing of your data is possible on the basis of our legitimate interests or those of third parties, provided that these do not predominate over your rights and your freedoms. Legitimate interests may concern:
• gathering information from the way you behave on our website and/or applications;
• delivering, developing and improving our services;
• allowing us to improve, customise or modify our services and offerings;
• checking on the effectiveness of our marketing campaigns;
• improving data protection.
How we process your data:
Data is processed mainly using electronic means, with the exception of product shipping operations which may also be performed using manual procedures.
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Your choices and rights:
Your Choices: You can decide not to provide us with your data. In this case, you can continue to browse our website, but we will not be able to provide you with any services without your personal data.
You can disable cookies by changing your browser settings:
You can block cookies by setting your browser to prevent them from being stored. You can also delete cookies directly through your browser settings. If you disable cookies, you can still browse our website, but some of our services may not function properly. To find out more, refer to our cookie policy.
You can ask us not to use your data for marketing purposes:
Before starting to process your data, we will inform you about our intention (if any) to use your data for marketing purposes, and (where appropriate) of the involvement of any third parties. You can withdraw your consent to receiving promotional messages by clicking on the appropriate link you will find in all our communications or by sending an email to the following address: privacy@borbonese.us
Your Rights:
You can always exercise your rights by sending us an email to the following address: privacy@borbonese.us.
You have the right to access the information about you.
This includes the right to ask us for further information about:
• the categories of data we process;
• the purposes of the processing;
• the categories of any recipients who may be provided with your data;
• the period that the data will be stored, or if that is not possible, the criteria used to determine that period;
• the other rights regarding the use of your data.
We will provide you with the information within one month of receiving your request, unless this adversely affects the rights and freedoms of other parties (e.g. the confidentiality of another person or intellectual property) or if there are legal obligations that prevent us from doing so. We will inform you if we are unable to meet your request for these reasons.
You have the right to have your personal data rectified if it is inaccurate or not up to date. You have the right to have your personal data erased (right to be forgotten). You can ask us at any time to erase your personal data in our possession, if the storage of your personal data is no longer required for processing purposes.
You have the right to transmit your data to another operator (data portability). We will provide you with a copy of your data in an appropriate usable format, if you wish to transfer it to another operator. If you request it and it is technically feasible, we will directly transfer your data to the new operator. We will not make any transfer, in the event that the portability of your data also involves the disclosure of personal data to other individuals.
You have the right to object to us processing your personal data. You can at any time refer to the Supervisory Authorities to lodge any complaints you may have. But before doing that, try contacting us first! We will be pleased to resolve any issues regarding the processing of your personal data.
You have the right to object to the use of your data through automated decisions, including profiling. We might use your data to identify information that may potentially be relevant for you (for example, sending you customized e-mails based on your preferences that we have detected). Otherwise, we will use your information solely to provide you with our services.
We guarantee your rights even if we process your personal data on behalf of third parties. If we process your personal data on behalf of third parties, we guarantee that any requests made regarding the exercise of your rights will be provided to them without undue delay. What level of security do we adopt in order to process your data? We guarantee that your data is processed with the utmost security: we have, in fact, adopted physical, IT and organizational measures to ensure the protection of your data.
Nevertheless, we should remind you that:
• You provide us with your data at your own risk. We do everything within our power but, unfortunately, as the way things stand, there is no 100% secure means of data transmission.
• You need to keep your username and password safe at all times: you are the only one who knows them.
• If you feel that you have suffered a data breach, we would ask you to contact us immediately at privacy@borbonese.us
Where is your data stored?
Your data is processed within the European Union and in the other data structures managed by the third parties identified below. As soon as you provide us with your personal data, you consent to it being transferred, stored and processed by us. If we needed to transfer and/or store your personal data outside the EU, you will be properly informed of this. Also in this event, we will adopt all the appropriate measures to ensure maximum data protection.
How long will we keep your data for?
We will stop active processing of your data within 12 months from the last use of the service or the closure of your account, unless there are legal obligations (e.g. sales invoices) that require us to keep your data for a longer period. As regards promotional activities targeted at you (which you may ask us to stop at any time), we will keep your data for a maximum of 24 months from the date you registered with the service.
Third parties who may process your data:
To run our online business we need to avail ourselves of third parties which host the applications, communicate with our customers, manage emails, etc. Please be assured that this kind of collaboration is provided by the best players in the market providing this kind of service. We share your data with them only when this is necessary to ensure maximum functionality of our services and in compliance with the security measures and best practices described in this Privacy Policy.
For further information, contact us at this address privacy@borbonese.us
This notice to California residents is provided under California law, including the California Consumer Privacy Act (“CCPA”), Cal. Civ. Code 1798.100, et seq. This notice supplements our Privacy Policy by explaining your privacy rights if you are a California resident, providing our “notice at collection,” and providing certain mandated disclosures about our treatment of California residents’ information, both online and offline.
Right to Access
If you are a California resident, you have the right to request, up to two times each year, access to categories and specific pieces of personal information about you that we collect, use, disclose, and sell.
Right to Delete
If you are a California resident, you have the right to request that we delete personal information that we collect from you, subject to applicable legal exceptions.
Right to Opt Out of Sale of Personal Information
If you are a California resident, you have the right to “opt out” of the “sale” of your “personal information” to “third parties” (as those terms are defined in the CCPA).
Access and Deletion Request:
To make an access or deletion request, please contact: privacy@borbonese.us
Borbonese does not sell any or your personal information.
Your saved information, is only used to help provide you with a better shopping experience with Borbonese.
Cookies are small text files that the sites visited by the user send and record on his/her PC or on any other device, even mobile, to be sent back to the original sites on the next visit. Cookies are used for various purposes, for instance, to remember the user’s actions and preferences (such as, for instance, login data, selected language, font size, other display settings, etc.) so that they must not re-entered when the user returns to the same site or surfs from one of its pages to another; or to perform computer authentications, to monitor sessions and store information on the activities of user who access a site, and it can also contain a unique ID code that allows keeping track of the user’s surfing within the site for statistic or advertising purposes. Cookies can be sent by www.borbonese.com or also by different sites (the so-called “third party” cookies). Some operations cannot be carried out without using cookies that in some cases are technically necessary for the site to work.
There are various types of cookies, according to their characteristics and functions:
- Technical cookies, which are used for the sole purpose of sending a communication on an electronic communication network, or in the measure strictly necessary to provide a service explicitly requested by the user. In other words, these cookies are indispensable to make www.borbonese.com work, or necessary to perform activities that you have requested. This type of cookie can be found in our site;
- Navigation or session cookies, used to allow you to login in the reserved area of www.borbonese.com or to make a purchase on our site. This type of cookie can be found in our site;- Analytics cookies, used to collect information, in an aggregate form, on the number of users of www.borbonese.com and of the displayed pages (for instance, Google AdWords, Google Analytics and Mailchimp). Please, refer to the relevant policies that can change from time to time and that we recommend consulting every now and then, where you will find more detailed information:
http://www.google.com/policies/technologies/ads/;
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage;
http://mailchimp.com/legal/privacy/.
This type of cookie can be found in our site:
- Function cookies, which allow you to surf www.borbonese.com at your best, according to already selected criteria and options (such as, for instance, your preferred language) so that you won’t have to select such option or the products you have chosen at every access, and they can be stored in the virtual trolley until your next visit to our site. This type of cookie can be found in our site;
- cookies of third parties, used by partners of www.borbonese.com in order to display advertising banners of www.borbonese.com when you are on other sites, showing you the latest products that you have looked at on www.borbonese.com.While you browse on www.borbonese.com, these cookies are used also to show you products that you might like or similar to those you have previously browsed, based on your previous navigation chronology. The use of these cookies does not imply personal data treatment, but it can enable your computer or other devices to connect and track down saved data: these cookies connect to the browser installed on your computer or on other devices used while browsing on www.borbonese.com;
- profiling cookies, used to create user profiles in order to send advertising messages consistent with the preferences shown by the user during his/her navigation. Our site contains third party cookies that access user data only at aggregate level. Please, find here below the links to the privacy policies and relevant consent forms of such third parties, which can change from time to time and that we recommend consulting every now and then, where you will find more detailed information:
http://www.google.com/intl/en/policies/technologies/ads/
http://www.google.com/intl/en/policies/privacy/
http://www.google.com/intl/en/policies/technologies/ads/
http://www.google.com/intl/en/policies/privacy/
http://legal.yandex.com/privacy/
https://www.adroll.com/about/privacy
http://www.criteo.com/privacy/
https://twitter.com/privacy/
https://support.twitter.com/articles/20170514-twitters-use-of-cookies-and-similar-technologies#
https://www.youtube.com/static?template=privacy_guidelines
https://www.linkedin.com/legal/privacy-policy
https://www.linkedin.com/legal/cookie_policy
https://www.facebook.com/help/cookies/
All the above-described types of cookies can stay in your computer or mobile device for different times, according to their function.
The cookies stored in your computer or mobile device cannot be used to recall any of the data stored in your hard disk, transmit viruses, identify and use your e-mail address, or for purposes other than those described above.
We use cookies and other technologies in order to ensure that you can have the best possible experience as you browse. Therefore, during your interaction with www.borbonese.com we will place cookies on your device to store a few pieces of information, including your preferences and the type of device you use, thereby ensuring that the site will function as efficiently as possible for you. You can change your browser settings to refuse cookies at any time. Some cookies are automatically deleted at the end of the browsing session (known as session cookies), while others remain stored on the terminals (persistent cookies).
Pursuant to Provision no. 229 http://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/3118884 issued by the Personal Data Protection Authority on May 8, 2014, www.borbonese.com provides the following information on cookies and on their functions, as well as instructions on how to disable them.
You can set and manage your cookie preferences at any time, by selecting which cookies you want to authorize, block or cancel, totally or partially, through the settings of your browser (or the navigation program that you use).
Find here below the path to follow to manage the cookies from the following browsers:
InternetExplorer: https://support.microsoft.com/en-gb/help/278835/how-to-delete-cookie-files-in-internet-explorer
Safari: http://support.apple.com/kb/PH19255
Chrome: https://support.google.com/chrome/answer/95647?hl=it-IT&hlrm=fr&hlrm=en
Firefox: http://support.mozilla.org/it-IT/kb/enable-and-disable-cookies-website-preferences
For more information and details on the various types of cookies, their functions and characteristics, visit the free access sites, independent from www.borbonese.com - www.AllAboutCookies.org and www.youronlinechoices.com.
To disable analytics cookies and prevent Google Analytics from collecting data on your navigation you can download the browser additional Component for disabling Google Analytics: tools.google.com/dlpage/gaoptout.
We will store your cookie preferences thanks to a dedicated technical cookie with the characteristics specified in the previous table.
We inform you that blocking or cancel, totally or partially:
- technical cookies, could make it impossible to use our site, see its contents and use the relevant services;
- function cookies, could make some services or site functions unavailable or working incorrectly, forcing you to modify or manually enter some information or preferences every time you visit the site.
- of other cookies (analytics and profiling), will not affect the site efficiency.
How can I block cookies?
You can block cookies by simply activating the setting on your browser that allows you to refuse cookies being placed on your device. If you use your browser settings to disable, refuse or block cookies (including the essential ones), part of our website will not function completely. In some cases, our website may actually become inaccessible. We should also inform you that if third parties use cookies, we do not have any control over their use.
Thank you for reading this policy which we have tried to keep as simple, clear and transparent as possible. All the same, we are always trying to improve, so if you have any suggestions to make, please write to us at customerservice@borbonese.us
This policy may change in the future: you will be notified of any changes via email, so that you can have the fullest possible control over your data.
Borbonese is committed to providing the best online experience to all customers, including guests with disabilities. Borbonese designs, develops, and operates Borbonese.us in substantial conformance with generally-recognized and accepted guidelines and/or standards for website accessibility, which are currently the world wide web consortium's web content accessibility guidelines 2.0/2.1 at levels A and AA ("WCAG"). our website will continue to be assessed on a periodic basis to confirm substantial conformance with the WCAG is maintained.
Borbonese is continuously implementing technology improvements to enhance accessibility on our site. As we continue to strive toward our goal of promoting accessibility, we welcome your feedback on how we might improve. If you have difficulty accessing any feature or functionality of this website, please feel free to contact us.
We are here to help you.
CONTACT US for ACCESSIBILITY SUPPORTYes.
Borbonese has sustainable leather options, in partnership with La Granda.
We support the traceability of our leather thanks to the synergic collaboration with La Granda whose organic production, in full respect of animal welfare and the cycles of nature, allows us to maintain control over the entire production process.
Yes.
Borbonese has recycled bag options, in partnership with La Granda.
The materials used for future collections will not only be recycled, but recyclable. Our promise with the Earth is to create a 100% sustainable collection, with full respect for the environment, people and communities.
No.
Borbonese covers all customs fees, if any, before you receive the shipment.
If you receive an order, and are required to pay customs, please contact customer support, and we will be happy to resolve the issue.
Very Soon!
Borbonese has 30+ stores and boutiques throughout Italy and Europe.
The first US store is planned to open May 2023, near Beverly Hills California.
If your item arrives damaged, please contact customer support, and we will help you get a replacement or refund.
See the "Return Policy" on this page.
Borbonese will be launching an Affiliate Program this year.
(please subscribe to our Newsletter, to stay in touch)
You can track your order with the Borbonese Order Tracker. (Link found in the footer)
Or via your Shipping Confirmation email.
Gift Cards Coming Soon.
BORBONESE US
331 Cleveland Street, Suite 320
Clearwater FL, 33755
9am to 9pm (Eastern Standard Time)
Chat: Use chat tool in bottom right of page
Phone: (888) 838-8505 *toll free
Email: Use Contact Form
BORBONESE EU
Via Cesare Mangili 2, Milano
Milano, 20121
Phone: +39-0412030765
8.30am-1.00pm and 2.30pm-6pm (mon-fri) (CET)
These Terms of Use govern your use of Borbonese websites and mobile applications (together the "Platforms").
The Terms apply to your use of and access to the Platforms including all orders submitted by you for any products or services made available by us for purchase on the Platforms. By accessing the Platforms you acknowledge that you have read, understand, and agree to be unconditionally bound by these Terms and we therefore advise you to read these Terms carefully and to save or print a copy of these Terms for future reference. If you do not agree to these Terms, you must cease using and accessing the Platforms immediately. The Terms may be changed and updated from time to time and any changes will be effective from the publication of the amended Terms on the Platforms.
We may change, withdraw, or suspend access to the Platforms (in whole or part and permanently or temporarily) with or without notice and with no liability to you.
Trademark Notice
In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected Borbonese trademarks or are licensed for use by Borbonese by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any license or right to use any trademark without Borbonese's prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.
Copyright Notice
All content (including Borbonese Materials) on the Platforms are either Copyright © Borbonese or are licensed for use by Borbonese. All rights are reserved.
Linked Websites
The Platforms may include links to other websites or resources ("LINKED WEBSITES"). Burberry has no control over the content of Linked Websites and you agree that, should you access a Linked Website using a link from the the Platforms, Borbonese is not responsible for the availability of the Linked Websites, and is not liable in any way for the content of Linked Websites, including (without limitation) any goods or services available from such Linked Websites, other advertising or content on such Linked Websites or the use that such Linked Websites make of your personal information. Furthermore Borbonese will not be responsible for any offense, damage or loss caused by or connected to the use or reliance on such Linked Websites or the content thereon.
Termination & Suspension
You agree that Borbonese may terminate or suspend your access to and use of the Platforms if Borbonese reasonably believe that you have violated or acted inconsistently with the letter or spirit of these Terms of Use, or violated the rights of Borbonese, their affiliated companies or any third party, with or without notice to you. You agree that Borbonese may modify or discontinue providing any of the Platforms, with or without notice to you. You agree that neither Borbonese nor any affiliate will be liable to you or any third party as a result of such modification or discontinuation.
Applicable Law
These Terms of Use shall be governed by and construed in accordance with the laws of the State of New York, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Terms of Use, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in accordance with said Terms of Use. All legal proceedings arising out of or in connection with these Terms of Use shall be brought solely in the City of New York, State of New York.
General Conditions of Sale
1) Acceptance of the General Conditions of Sale and conclusion of the contract
1.1 The contract stipulated between Borbonese.us (hereinafter referred to as "Borbonese") and the Client (that is the party or individual who makes the purchase on the Website, not attributable to their commercial, business or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by Borbonese. Should the order not be accepted, Borbonese shall in any case provide prompt notification to the Client.
1.2 By placing an order through one of the available methods, according to the order form on the Website (hereinafter referred to as the "Order"), the Client confirms having read all the information provided during the purchase process and confirms full acceptance of these General Conditions (hereinafter referred to as the "Conditions").
1.3 These Conditions may be printed or saved on a durable medium, in accordance with the provisions of Article 12 of Italian Legislative Decree 70/2003 and Article 51 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014.
1.4 Borbonese.us shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. Borbonese.us may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.
2) Purchase method
2.1 The only products offered for sale by Borbonese are those shown on Borbonese's website at the time of placing the Order, as they are described on the relevant information pages.
2.2 However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product's features, possibly differing, for example, in colour and size (in some cases due to the browser and screen used to access the Website and view the images).
2.3 To place an Order, the Client must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask Borbonese, if desired, to send a tax invoice for the purchase, pursuant to Article 22 of Italian Presidential Decree no. 633/1972.
2.4 Correct receipt of the Order shall be confirmed by Borbonese by means of a reply via email sent to the email address indicated by the Client. Said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay.
3) Prices and Payment Methods
3.1 The prices indicated on the Website shall be understood as inclusive of taxes and VAT. Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.
3.2 The following payment methods are accepted:
PayPal
Clients may pay via PayPal in accordance with the specific methods set by the same.
Credit Card
Where products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by FiloBlu.Under no circumstances and at no stage of the transaction shall FiloBlu be able to access the Client's credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by FiloBlu and therefore under no circumstances shall FiloBlu be held liable for any fraudulent and unauthorised use of credit cards by third parties at the time of payment.
Bank Transfer (only for european countires)
In case of purchase with bank transfer, the Client can find the bank coordinate. The goods will be shipped only after the actual receiving of the payment.
4) Prices and Payment Methods
4.1 The products purchased shall be delivered to the address indicated on the Order by the Client within 24-48 hours from FiloBlu having accepted the Order, at the cost specifically indicated on the Website before placing the Order. FiloBlu reserves the right to accept or refuse requests for delivery beyond the territories of Italy or Europe. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.
4.2 With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.
4.3 The lead times for delivery indicated by FiloBlu are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.
4.4 At the time of delivery, the Client shall be required to check:
• that the number of packages delivered corresponds to the number shown on the delivery note.that the packaging is intact, not damaged, or wet or spoiled, including with reference to the
• materials used for sealing (adhesive tape or metallic strapping).
NOTE: It is not possible to request a change or a refund of a customized product, unless the goods are not defective or not in compliance with the order placed (Article 5 paragraph 3 letter c of Legislative Decree No. 185 of 22/05 / 1999).
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.
5) Prices and Payment Methods
5.1 Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.
5.2 In order to exercise the right to cancel set out in the preceding Clause 5.1, the Client shall send notification to Borbonese.us within the time limits indicated to the following email address customerservice@borbonese.us or by means of the form provided for that purpose on the Website. Registered users can access the "Return" section of their user dashboard and manage return requests.
5.3 In the event of cancellation, the Client shall return the products to Borbonese.us at the Client's expense within 14 (fourteen) days of said cancellation.
For all packages sent from USA the shipping address is:
Borbonese.us
331 Cleveland Street, Suite 320.
Clearwater Florida, 33755.
Purchase Method
1) The only products offered for sale by Borbonese are those shown on Borbonese's website at the time of placing the Order, as they are described on the relevant information pages.
2) However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product's features, possibly differing, for example, in color and size (in some cases due to the browser and screen used to access the Website and view the images).
3) To place an Order, the Client must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask Borbonese, if desired, to send a tax invoice for the purchase, pursuant to Article 22 of Italian Presidential Decree no. 633/1972.
4) Correct receipt of the Order shall be confirmed by Borbonese by means of a reply via email sent to the email address indicated by the Client. Said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay.
Prices and Payment Methods
1) The prices indicated on the Website shall be understood as inclusive of taxes and VAT. Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.
2) The following payment methods are accepted:
• PayPal: Clients may pay via PayPal in accordance with the specific methods set by the same.
• Credit Card: Where products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by Borbonese. Under no circumstances and at no stage of the transaction shall Borbonse be able to access the Client's credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by Borbonese and therefore under no circumstances shall Borbonese be held liable for any fraudulent and unauthorized use of credit cards by third parties at the time of payment.
• Bank Transfer (only for european countires): In case of purchase with bank transfer, the Client can find the bank coordinate. The goods will be shipped only after the actual receiving of the payment.
Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products. Borbonese shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. Borbonese may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.
Borbonese stands behind its merchandise with a one-year warranty on products purchased from Borbonese.com or our retail stores. That said, things happen and we are more than happy to handle complimentary repairs for issues resulting from company-acknowledged/approved manufacturing defects within this one-year period. Please note that our repair warranty does not cover general wear and tear, handbag restoration, or defects that happen on merchandise produced over one year ago.
Borbonese stands behind its merchandise with a one-year warranty on products purchased from Borbonese.com or any authorized retail store with proof of purchase. That said, we will kindly accommodate every request that falls within our warranty. Please contact repairs@Borbonese.com with photos of the damage and your order number or proof of purchase to submit your repair request.
borbonese.com & borbonese.us are the only authorized online ecommerce sites for authentic Borbonese products. Any variation of the Borbonese domain name is not affiliated with Borbonese, and the authenticity of the products on such ecommerce site cannot be confirmed. Just because it has the words “Borbonese” in the domain name doesn’t mean you’ll get legitimate Borbonese products or any products at all. If it’s too good to be true, it probably is.Where can you buy authentic Borbonese products? Authentic Borbonese products can be found in our Borbonese retail stores, borbonese.com & borbonese.us, and select department and specialty stores.
All orders are fulfilled by our warehouse, located in “LOCATION" within one or two business days from the date of your order confirmation. Our business days are Monday thru Friday, excluding federal holidays within the United States. All orders received before 12pm EST will be processed same day; any orders placed after 12pm EST will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on or around federal and U.S. holidays.We send your order confirmation email within moments of you placing an order. If you do not receive an order confirmation email within 24 hours of placing your order, please check your spam as it may have been flagged. And if you are still unable to locate your order confirmation, please contact our customer service team to retrieve the order information.
Items indicated as “Final Sale” at the time of purchase are not eligible for return. This applies to all purchases made on Borbonese.com. Any products purchased during a promotional sale event indicated as “Final Sale” are not eligible for return. Any purchases made using a promo code indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Sale offers cannot be combined with other promotions.
If your order was cancelled because the item you selected became unavailable or is out of stock, we will contact you via email within three business days of placing your order. In the case that your order was cancelled in our system due to a risk of fraudulent activity, you’ll be notified by email within three business days. This is strictly for your security and we apologize for any inconvenience. If your order was flagged as fraud in error, please contact your financial institution.
The products purchased are standardly delivered to the address indicated on the Order, by the Client, within 6 to 14 business days from Borbonese having accepted the Order, at the cost specifically indicated on the Website before placing the Order. Borbonse reserves the right to accept or refuse requests for delivery beyond the territories of Italy, Europe and US. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.
The lead times for delivery indicated by Borbonese are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.
At the time of delivery, the Client shall be required to check:
1) that the number of packages delivered corresponds to the number shown on the delivery note.
2) that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.
You should receive your shipment without the need to pay any customs fees.
If you are required to pay any customs fees. Please contact Borbonse Customer Service, and we will resolve the issue for you.
You can track your order with the Borbonese Order Tracker. (Link found in the footer)
Or via your Shipping Confirmation email.
If you need any help with your shipment, please contact Borbonese Customer Service.
CONTACT USYour satisfaction is important to us:
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original Borbonese receipt/invoice or gift receipt.
Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing. Borbonese reserves the right to modify its return and exchange policy at any time.
All orders must be returned within 14 days of delivery, for a full refund. Returned items must be in the exact same condition as they were received. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. Returns that do not meet these requirements are accepted at the discretion of Borbonese. Upon receipt, returns are processed and refunded within 7-10 business days and confirmation will be communicated via email.
Return Process:
• Request return via the Borbonese Returns Center.
• Receive approval from Borbonese Returns Center (within 14 days)
• Pack your item(s)
• Ship your items.
• Borbonese confirms return meets requirements.
• You will be refunded 100% of your purchase price, minus the original shipping, taxes and customs fees.
The original shipping fee is non-refundable. Sale items can not be returned or exchanged. For your convenience, any domestic orders placed on borbonese.us will receive a prepaid UPS shipping return label with your order.
Shipping Address:
Borbonese US 331 Cleveland Street, 320. Clearwater Fl, 33755, USA •
Create Return Request Here
Exchanged items must be returned (Start Return) within 14 days of purchase, in the exact same condition as they were received. Please note that an exchange is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. To accommodate an exchange, the customer will be provided with a store credit, in the full amount of the Returned item, usable for any future Borbonese purchases. (after the returned item is confirmed to be unused and undamaged). Exchanges that do not meet these requirements are accepted at the discretion of Borbonese. Upon receipt, exchanges are processed within 7-10 business days and confirmation will be communicated via email.
Right to Cancel
Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products. Borbonese shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. Borbonese may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.
In the event of cancellation, the Client shall return the products to Borbonese at the Client's expense within 14 (fourteen) days of said cancellation.
The Borbonese US Returns hipping address is: 331 Cleveland Street, Suite 320. Clearwater Florida, 33755.
The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:
• the right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (for eg., accessories, complementary items, etc.);
• in order to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.);
• transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the Client.
• until confirmation of receipt by the warehouse indicated by Borbonese is given, liability for transport shall be borne solely by the Client;
• should the goods be damaged in transit, FiloBlu shall notify the Client, in order that the Client may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the Client, at the same time as cancelling the request for termination;
• Borbonese shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods.
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Customized Products:
It is not possible to request a change or a refund of a customized product, unless the goods are not defective or not in compliance with the order placed (Article 5 paragraph 3 letter c of Legislative Decree No. 185 of 22/05 / 1999).
Borbonese shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. Borbonese may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner. In any case, the Client shall forfeit the right to cancel should Borbonese discover any of the following:
• that the returned product and/or its accessories, and/or its packaging are not intact;
• that the product is without its external package and or the original internal packaging;
• bthat the product is missing some of its integral parts and/or accessories (for eg., fastenings, ties, buckles, etc.).
Should the right to cancel be forfeited, FiloBlu shall arrange to return the purchased product to the sender, debiting the shipping costs from the same and, if already refunded, the price of the product.
Damaged or defective products will be refunded in full, including a refund of the delivery charges. Damaged / Defective items must be returned within 15 days of purchase for a full refund. Upon receipt, returns are processed and refunded within 7-10 business days and confirmation will be communicated via email. Your refund will be credited to your original payment method.
To accommodate items purchased with a Gift Card, the customer will be provided with a store credit (in the form of a gift card), in the full amount of the Returned item, usable for any future Borbonese purchases. (after the returned item is confirmed to be unused and undamaged).
To track the status of your return, refer to your confirmation email.
BORBONESE S.p.A (hereinafter “Borbonese”), is concerned about protecting your personal data and respecting your privacy.
Our duty and your privacy:
This information concerns you if you are already a customer of ours, if you are registered on our site, if you have signed up to our newsletter, or if you are visiting our website.
About us:
As regards the management of your data concerned with registering with the site and the sale of products, the data controllers are Borbonese Tax ID Code/VAT No. 01703261204, with registered offices in Via Privata Cesare Mangili, 2, 20121 Milano MIItalia, and FiloBlu, Tax ID Code and Vat No. 04274870288 with registered offices in Santa Maria di Sala (Ve) Via Caltana 116/c - Italy, which jointly handle your data on the basis of specific agreements about whose essential contents we will gladly provide you with more information, should you require it. As regards the management of your data regarding promotional and marketing activities, the data controller is Borbonese which avails itself of Filoblu as the processor of these operations.
Our responsibility:
If you are already a customer, you are registered with or are simply visiting the www.borbonese.com site, or you have signed up to our newsletter, we inform you that your data will be legitimately processed according to our decisions regarding the procedures and aims of that processing.
Your commitment:
We would only ask you to read this policy carefully in order to be fully informed about how we process your personal data.
When and how we collect your personal data:
As soon as you begin to interact with www.borbonese.com, we start to collect your data. It may be collected through a specific communication from you and also automatically during your use of the website.
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The kind of data we collect:
Contact details:
Your first name and surname, delivery and billing address, telephone number, email address;
Identification data:
Your IP address, your login data, browser type and version, time zone setting, plug-in types, geo-positioning information regarding your probable position, operating system and related versions, etc.
Data relating to the use of www.borbonese.com or .us:
Your browsing path through the website www.borbonese.com or .us (Clickstream analysis), your displaying of products and services, load times and page responsiveness, download errors, browsing time, behavior and other actions, etc.
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And what about sensitive data?
We do not collect any sensitive data that could concern you (i.e. personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or sex life or sexual orientation).
What we collect your data for?
We process your data only for specific purposes and, nevertheless, always when there is a legal basis that will enable us to do so.
Here is why we process your data:
Use of the site and management of services:Your data is processed to allow registration on the Website, access to and supply of the services reserved to users registered on the Website and sending via the Website of a purchase order for the products available on the Website, with the consequent conclusion of the related contract of sale with FiloBlu, including any administrative and accounting formalities. In this case, the legal basis is the contract and the legitimate interest.
Customer support:
Communicating changes to our services, customer support via live chat, phone or email, including the correction of any bugs. In this case, the legal basis is the contract.
Marketing:
Your data is processed in order to send advertising material and newsletters, to provide commercial information by telephone, SMS, email, and also using traditional methods (e.g. sending catalogues by post), about promotional and sales initiatives of Borbonese , to conduct market research and surveys on customer satisfaction. In this case, the legal basis is your consent.
Profiling:
With the sole aim of offering things, as far as possible, in line with your interests, we will perform certain analyses on aggregate data but without conducting any profiling on your specific habits. In this case, the legal basis is legitimate interest. In any case there is absolutely no automatic decision-making process concerning you.
What we mean by legal basis:
Consent: This is the authorization to process your personal data for a specific purpose. You can change your mind whenever you like! You can withdraw your consent at any time, by sending us an email to the following address: privacy@borbonese.us, or by clicking on the opt-out key. If you decide to withdraw your consent and there are no other reasons that authorize us to process your personal data, we will stop processing it. Conversely, if another legal basis were to authorize us, we would continue to process your data, still in compliance with your rights.
Contract:
Processing your data is essential for gathering information prior to a purchase and for the performance of the relevant contract.
Legitimate Interest:
The processing of your data is possible on the basis of our legitimate interests or those of third parties, provided that these do not predominate over your rights and your freedoms. Legitimate interests may concern:
• gathering information from the way you behave on our website and/or applications;
• delivering, developing and improving our services;
• allowing us to improve, customise or modify our services and offerings;
• checking on the effectiveness of our marketing campaigns;
• improving data protection.
How we process your data:
Data is processed mainly using electronic means, with the exception of product shipping operations which may also be performed using manual procedures.
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Your choices and rights:
Your Choices: You can decide not to provide us with your data. In this case, you can continue to browse our website, but we will not be able to provide you with any services without your personal data.
You can disable cookies by changing your browser settings:
You can block cookies by setting your browser to prevent them from being stored. You can also delete cookies directly through your browser settings. If you disable cookies, you can still browse our website, but some of our services may not function properly. To find out more, refer to our cookie policy.
You can ask us not to use your data for marketing purposes:
Before starting to process your data, we will inform you about our intention (if any) to use your data for marketing purposes, and (where appropriate) of the involvement of any third parties. You can withdraw your consent to receiving promotional messages by clicking on the appropriate link you will find in all our communications or by sending an email to the following address: privacy@borbonese.us
Your Rights:
You can always exercise your rights by sending us an email to the following address: privacy@borbonese.us.
You have the right to access the information about you.
This includes the right to ask us for further information about:
• the categories of data we process;
• the purposes of the processing;
• the categories of any recipients who may be provided with your data;
• the period that the data will be stored, or if that is not possible, the criteria used to determine that period;
• the other rights regarding the use of your data.
We will provide you with the information within one month of receiving your request, unless this adversely affects the rights and freedoms of other parties (e.g. the confidentiality of another person or intellectual property) or if there are legal obligations that prevent us from doing so. We will inform you if we are unable to meet your request for these reasons.
You have the right to have your personal data rectified if it is inaccurate or not up to date. You have the right to have your personal data erased (right to be forgotten). You can ask us at any time to erase your personal data in our possession, if the storage of your personal data is no longer required for processing purposes.
You have the right to transmit your data to another operator (data portability). We will provide you with a copy of your data in an appropriate usable format, if you wish to transfer it to another operator. If you request it and it is technically feasible, we will directly transfer your data to the new operator. We will not make any transfer, in the event that the portability of your data also involves the disclosure of personal data to other individuals.
You have the right to object to us processing your personal data. You can at any time refer to the Supervisory Authorities to lodge any complaints you may have. But before doing that, try contacting us first! We will be pleased to resolve any issues regarding the processing of your personal data.
You have the right to object to the use of your data through automated decisions, including profiling. We might use your data to identify information that may potentially be relevant for you (for example, sending you customized e-mails based on your preferences that we have detected). Otherwise, we will use your information solely to provide you with our services.
We guarantee your rights even if we process your personal data on behalf of third parties. If we process your personal data on behalf of third parties, we guarantee that any requests made regarding the exercise of your rights will be provided to them without undue delay. What level of security do we adopt in order to process your data? We guarantee that your data is processed with the utmost security: we have, in fact, adopted physical, IT and organizational measures to ensure the protection of your data.
Nevertheless, we should remind you that:
• You provide us with your data at your own risk. We do everything within our power but, unfortunately, as the way things stand, there is no 100% secure means of data transmission.
• You need to keep your username and password safe at all times: you are the only one who knows them.
• If you feel that you have suffered a data breach, we would ask you to contact us immediately at privacy@borbonese.us
Where is your data stored?
Your data is processed within the European Union and in the other data structures managed by the third parties identified below. As soon as you provide us with your personal data, you consent to it being transferred, stored and processed by us. If we needed to transfer and/or store your personal data outside the EU, you will be properly informed of this. Also in this event, we will adopt all the appropriate measures to ensure maximum data protection.
How long will we keep your data for?
We will stop active processing of your data within 12 months from the last use of the service or the closure of your account, unless there are legal obligations (e.g. sales invoices) that require us to keep your data for a longer period. As regards promotional activities targeted at you (which you may ask us to stop at any time), we will keep your data for a maximum of 24 months from the date you registered with the service.
Third parties who may process your data:
To run our online business we need to avail ourselves of third parties which host the applications, communicate with our customers, manage emails, etc. Please be assured that this kind of collaboration is provided by the best players in the market providing this kind of service. We share your data with them only when this is necessary to ensure maximum functionality of our services and in compliance with the security measures and best practices described in this Privacy Policy.
For further information, contact us at this address privacy@borbonese.us
This notice to California residents is provided under California law, including the California Consumer Privacy Act (“CCPA”), Cal. Civ. Code 1798.100, et seq. This notice supplements our Privacy Policy by explaining your privacy rights if you are a California resident, providing our “notice at collection,” and providing certain mandated disclosures about our treatment of California residents’ information, both online and offline.
Right to Access
If you are a California resident, you have the right to request, up to two times each year, access to categories and specific pieces of personal information about you that we collect, use, disclose, and sell.
Right to Delete
If you are a California resident, you have the right to request that we delete personal information that we collect from you, subject to applicable legal exceptions.
Right to Opt Out of Sale of Personal Information
If you are a California resident, you have the right to “opt out” of the “sale” of your “personal information” to “third parties” (as those terms are defined in the CCPA).
Access and Deletion Request:
To make an access or deletion request, please contact: privacy@borbonese.us
Borbonese does not sell any or your personal information.
Your saved information, is only used to help provide you with a better shopping experience with Borbonese.
Cookies are small text files that the sites visited by the user send and record on his/her PC or on any other device, even mobile, to be sent back to the original sites on the next visit. Cookies are used for various purposes, for instance, to remember the user’s actions and preferences (such as, for instance, login data, selected language, font size, other display settings, etc.) so that they must not re-entered when the user returns to the same site or surfs from one of its pages to another; or to perform computer authentications, to monitor sessions and store information on the activities of user who access a site, and it can also contain a unique ID code that allows keeping track of the user’s surfing within the site for statistic or advertising purposes. Cookies can be sent by www.borbonese.com or also by different sites (the so-called “third party” cookies). Some operations cannot be carried out without using cookies that in some cases are technically necessary for the site to work.
There are various types of cookies, according to their characteristics and functions:
- Technical cookies, which are used for the sole purpose of sending a communication on an electronic communication network, or in the measure strictly necessary to provide a service explicitly requested by the user. In other words, these cookies are indispensable to make www.borbonese.com work, or necessary to perform activities that you have requested. This type of cookie can be found in our site;
- Navigation or session cookies, used to allow you to login in the reserved area of www.borbonese.com or to make a purchase on our site. This type of cookie can be found in our site;- Analytics cookies, used to collect information, in an aggregate form, on the number of users of www.borbonese.com and of the displayed pages (for instance, Google AdWords, Google Analytics and Mailchimp). Please, refer to the relevant policies that can change from time to time and that we recommend consulting every now and then, where you will find more detailed information:
http://www.google.com/policies/technologies/ads/;
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage;
http://mailchimp.com/legal/privacy/.
This type of cookie can be found in our site:
- Function cookies, which allow you to surf www.borbonese.com at your best, according to already selected criteria and options (such as, for instance, your preferred language) so that you won’t have to select such option or the products you have chosen at every access, and they can be stored in the virtual trolley until your next visit to our site. This type of cookie can be found in our site;
- cookies of third parties, used by partners of www.borbonese.com in order to display advertising banners of www.borbonese.com when you are on other sites, showing you the latest products that you have looked at on www.borbonese.com.While you browse on www.borbonese.com, these cookies are used also to show you products that you might like or similar to those you have previously browsed, based on your previous navigation chronology. The use of these cookies does not imply personal data treatment, but it can enable your computer or other devices to connect and track down saved data: these cookies connect to the browser installed on your computer or on other devices used while browsing on www.borbonese.com;
- profiling cookies, used to create user profiles in order to send advertising messages consistent with the preferences shown by the user during his/her navigation. Our site contains third party cookies that access user data only at aggregate level. Please, find here below the links to the privacy policies and relevant consent forms of such third parties, which can change from time to time and that we recommend consulting every now and then, where you will find more detailed information:
http://www.google.com/intl/en/policies/technologies/ads/
http://www.google.com/intl/en/policies/privacy/
http://www.google.com/intl/en/policies/technologies/ads/
http://www.google.com/intl/en/policies/privacy/
http://legal.yandex.com/privacy/
https://www.adroll.com/about/privacy
http://www.criteo.com/privacy/
https://twitter.com/privacy/
https://support.twitter.com/articles/20170514-twitters-use-of-cookies-and-similar-technologies#
https://www.youtube.com/static?template=privacy_guidelines
https://www.linkedin.com/legal/privacy-policy
https://www.linkedin.com/legal/cookie_policy
https://www.facebook.com/help/cookies/
All the above-described types of cookies can stay in your computer or mobile device for different times, according to their function.
The cookies stored in your computer or mobile device cannot be used to recall any of the data stored in your hard disk, transmit viruses, identify and use your e-mail address, or for purposes other than those described above.
We use cookies and other technologies in order to ensure that you can have the best possible experience as you browse. Therefore, during your interaction with www.borbonese.com we will place cookies on your device to store a few pieces of information, including your preferences and the type of device you use, thereby ensuring that the site will function as efficiently as possible for you. You can change your browser settings to refuse cookies at any time. Some cookies are automatically deleted at the end of the browsing session (known as session cookies), while others remain stored on the terminals (persistent cookies).
Pursuant to Provision no. 229 http://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/3118884 issued by the Personal Data Protection Authority on May 8, 2014, www.borbonese.com provides the following information on cookies and on their functions, as well as instructions on how to disable them.
You can view a live list of the cookies being used on your system.
LIVE COOKIE LISTYou can set and manage your cookie preferences at any time, by selecting which cookies you want to authorize, block or cancel, totally or partially, through the settings of your browser (or the navigation program that you use).
Find here below the path to follow to manage the cookies from the following browsers:
InternetExplorer: https://support.microsoft.com/en-gb/help/278835/how-to-delete-cookie-files-in-internet-explorer
Safari: http://support.apple.com/kb/PH19255
Chrome: https://support.google.com/chrome/answer/95647?hl=it-IT&hlrm=fr&hlrm=en
Firefox: http://support.mozilla.org/it-IT/kb/enable-and-disable-cookies-website-preferences
For more information and details on the various types of cookies, their functions and characteristics, visit the free access sites, independent from www.borbonese.com - www.AllAboutCookies.org and www.youronlinechoices.com.
To disable analytics cookies and prevent Google Analytics from collecting data on your navigation you can download the browser additional Component for disabling Google Analytics: tools.google.com/dlpage/gaoptout.
We will store your cookie preferences thanks to a dedicated technical cookie with the characteristics specified in the previous table.
We inform you that blocking or cancel, totally or partially:
- technical cookies, could make it impossible to use our site, see its contents and use the relevant services;
- function cookies, could make some services or site functions unavailable or working incorrectly, forcing you to modify or manually enter some information or preferences every time you visit the site.
- of other cookies (analytics and profiling), will not affect the site efficiency.
How can I block cookies?
You can block cookies by simply activating the setting on your browser that allows you to refuse cookies being placed on your device. If you use your browser settings to disable, refuse or block cookies (including the essential ones), part of our website will not function completely. In some cases, our website may actually become inaccessible. We should also inform you that if third parties use cookies, we do not have any control over their use.
Thank you for reading this policy which we have tried to keep as simple, clear and transparent as possible. All the same, we are always trying to improve, so if you have any suggestions to make, please write to us at customerservice@borbonese.us
This policy may change in the future: you will be notified of any changes via email, so that you can have the fullest possible control over your data.
Borbonese is committed to providing the best online experience to all customers, including guests with disabilities. Borbonese designs, develops, and operates Borbonese.us in substantial conformance with generally-recognized and accepted guidelines and/or standards for website accessibility, which are currently the world wide web consortium's web content accessibility guidelines 2.0/2.1 at levels A and AA ("WCAG"). our website will continue to be assessed on a periodic basis to confirm substantial conformance with the WCAG is maintained.
Borbonese is continuously implementing technology improvements to enhance accessibility on our site. As we continue to strive toward our goal of promoting accessibility, we welcome your feedback on how we might improve. If you have difficulty accessing any feature or functionality of this website, please feel free to contact us.
We are here to help you.
CONTACT US for ACCESSIBILITY SUPPORTYes.
Borbonese has sustainable leather options, in partnership with La Granda.
We support the traceability of our leather thanks to the synergic collaboration with La Granda whose organic production, in full respect of animal welfare and the cycles of nature, allows us to maintain control over the entire production process.
Yes.
Borbonese has recycled bag options, in partnership with La Granda.
The materials used for future collections will not only be recycled, but recyclable. Our promise with the Earth is to create a 100% sustainable collection, with full respect for the environment, people and communities.
No.
Borbonese covers all customs fees, if any, before you receive the shipment.
If you receive an order, and are required to pay customs, please contact customer support, and we will be happy to resolve the issue.
Very Soon!
Borbonese has 30+ stores and boutiques throughout Italy and Europe.
The first US store is planned to open May 2023, near Beverly Hills California.
If your item arrives damaged, please contact customer support, and we will help you get a replacement or refund.
See the "Return Policy" on this page.
Borbonese will be launching an Affiliate Program this year.
(please subscribe to our Newsletter, to stay in touch)
You can track your order with the Borbonese Order Tracker. (Link found in the footer)
Or via your Shipping Confirmation email.
Gift Cards Coming Soon.
BORBONESE US
331 Cleveland Street, Suite 320
Clearwater FL, 33755
9am to 9pm (Eastern Standard Time)
Chat: Use chat tool in bottom right of page
Phone: (888) 838-8505 *toll free
Email: Use Contact Form
BORBONESE EU
Via Cesare Mangili 2, Milano
Milano, 20121
Phone: +39-0412030765
8.30am-1.00pm and 2.30pm-6pm (mon-fri) (CET)