RETURNS & EXCHANGES
Returns & ExchangesOnline Purchases:If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original Michael Kors receipt/invoice or gift receipt. All Michael Kors Access merchandise must have all original packaging and components to be eligible for return or exchange.Returned items must not be washed, worn or altered.Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.
Returning a GiftGifts purchased online can be returned by mail or returned or exchanged in store when accompanied by the gift receipt or original packing slip. To return by mail, please email a customer service representative to obtain a prepaid shipping label at email@example.com (for the US) or firstname.lastname@example.org (for Canada). For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of a Michael Kors E-Gift Card (if you return by ) or a Michael Kors Gift Card (if you return in ).Final Sale Items:All personalized merchandise, swimwear, undergarments, monogrammed jewelry, and Clearance items are and are not eligible for return or exchange.In-Store Purchases (US Only):If you are not satisfied with your purchase for any reason, Michael Kors will accept the item(s) for full refund or exchange within 45 days of original purchase.Merchandise eligible for return or exchange must be:New, unused, unwashed and in good condition;Inclusive of all original hangtags, packaging, and components at the time of return or exchange; andAccompanied by an original receipt or gift receipt.All personalized merchandise, swimwear, undergarments, engraved jewelry and Clearance items are and are not eligible for return or exchange.Return and Exchange Restrictions:Items purchased in a US Lifestyle Store cannot be returned to an Outlet Store or Collection StoreItems purchased in a US Outlet Store cannot be returned to an Lifestyle or Collection StoreItems purchased in a US Collection Store cannot be returned to an Outlet Store or Lifestyle StoreRefunds and price adjustments will be issued in the original tender of the purchase, except cash and check refunds will be issued by mail checkEligible merchandise purchased on MichaelKors.com using PayPal or in-store purchases using AliPay may be returned in-store for a Merchandise Credit onlyMerchandise accompanied by a Gift Receipt may be exchanged or returned in store for Merchandise Credit onlyMichael Kors does not accept returns or exchanges for merchandise purchased from other retailersMerchandise not accompanied by an original receipt or gift receipt may be returned for a merchandise credit or exchanged for the value of the item’s current selling price. Lifestyle and Collection store un-receipted returns and exchanges are limited to current merchandise.